Create Issue

Overview

Once Jira is integrated, you can open a Jira ticket using Bridgecrew from the Incidents page or the Projects page:

Creating a Jira Issue on the Incidents Page

  1. From Incidents, select a specific Error, then select Create Issue to start creating a Jira Ticket.
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  1. The remediation option to create a Jira ticket opens.
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Elements on the Jira Screen (shown above)

A. The Title of the ticket incident provided by Bridgecrew may be edited.
B. Select Project from options available when you press the down-arrow to the right.

When a project is selected the Select Issue Type option becomes available. Press the down-arrow to the right and select an option.

When an issue type is selected the Components option becomes available. Press the down-arrow to the right and select relevant options.

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Elements on the Jira Screen (shown above)

C. Select Priority from options available when you press the down-arrow to the right.
D. The Description of the ticket incident provided by Bridgecrew includes the guidelines of the relevant Policy and a list of the affected Resources. You may edit this Description.

  1. Select Create Jira Issue or Cancel.

See an example in the image below.

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Method 2 - From Projects

  1. From Projects, scroll to a specific error and select the Jira issue icon.
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  1. Fill in the ticket details, select save then select submit.
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Saving as Default:

You can save a template ticket by clicking save as default. When you create a new ticket this will be your default.
To enable template tickets, select Set as Default after creating your template.

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